Boat rental in Catania: frequently asked questions

A rental lets you choose a boat and an available duration. A tour is an experience with the itinerary and services described on its page. Always check whether a skipper, guide and other services are included.

It depends on the boat. Use the search to distinguish boats and RIBs that require a licence from those that do not. Experiences with an included skipper are clearly described on their pages.

Check-in requires the driver to be at least 16 on the rental date. Legal requirements, licence requirements and the conditions of the chosen boat still apply. Ask the team before booking if you are unsure.

Choose an option suited to your abilities and check its requirements. Before departure, ask the team for boat instructions and navigation rules. Consider a skipper where available.

Where available, select a skipper from the extras before confirming. The cost appears in your booking summary. For tours and services with an included skipper, check the listed inclusions.

Capacity varies by boat and experience. Enter everyone in your group, including children and babies, and respect the capacity shown on the page. Contact the team for larger groups.

Open the product page using its image or button. You will find the gallery, boat specifications, available information and the date-selection calendar.

Choose dates and group size in the search or on the product page. The calendar shows availability managed by the website, and your selection is checked again during booking.

Choose a morning, afternoon or full-day option where available for your boat and date. The actual times are those shown before confirmation.

Yes. For eligible rentals, select a start and return date. Availability is checked across the whole period and the summary shows the total. Tours follow their published durations.

No. You can book as a guest using a correct email address and a telephone number with an international country code. An account gives you access to bookings, documents and favourites in your personal area.

Keep the booking code shown in your confirmation. Use it with your booking email to access check-in. Your voucher, exact pickup point and QR card become available once check-in is complete.

It is highlighted on the final booking page and included in the confirmation email when delivery is available. If you have an account, check your bookings too. Contact the team with your booking email if you cannot find it.

Yes. Use the optional field during booking. Requests are subject to review by the team and do not constitute a confirmed service. Do not enter medical or payment information in free-text fields.

The price depends on the boat, date, duration, group size and extras. Check the total before confirming. A displayed “from” price is not a quote for every date.

Choose from the methods available at checkout. Online payment requires completion of the secure payment process. For payment at pickup, the summary shows the amount due.

After check-in, your card and voucher show the recorded total, amount paid and outstanding balance. Ask the team to check a recent payment or information that appears out of date.

Fuel may be charged separately on return for standard rentals. Inclusions can differ between boats, tours and packages. Check the selected product page and its conditions.

Available extras appear during booking and may vary by product. Check prices and quantities before confirming. Selected extras appear in your summary and final documents.

Any security deposit depends on the boat and applicable terms. Ask the team about the amount, method and return conditions before confirming. A security deposit is different from a part-payment of the rental price.

Read any relevant extras descriptions and the contract. Ask the team about cover, exclusions and excesses before booking. Conditions differ between products.

You can enter billing details in your account and contact the team about the tax document for your payment. The booking voucher and QR card do not replace an invoice or tax receipt.

Check-in completes the details of the driver or group contact and everyone aboard. After confirmation, you can download your voucher and QR card and see the exact pickup point.

Open Check-in and enter your booking code and the same email used to book. Registration is not required.

The first position is reserved for the driver, or the group contact when the service provides the skipper. Enter the requested details for that person and the other passengers. Identity-document details are required for the driver or group contact, and a boating licence must be uploaded where required.

Complete it before your outing and follow any specific instructions from the team. Checking in early lets you download your documents and check the pickup point before travelling.

Type the day, month and year for dates; the form formats and validates them. For countries and cities, type in the search field and select a result. If your city is missing, you can enter it in the city field.

Contact the team. An operator can check the details and reopen check-in where necessary. Download updated documents after a change, as a previous card may no longer be valid.

The voucher unlocks after completed check-in. The filled contract can be downloaded when the correct template is assigned to your booking. Find the documents in your booking and on the completed check-in page.

After check-in, download the QR card as a PDF on your phone, tablet or computer. If the relevant button is available, you can add it to Apple Wallet or Google Wallet. Otherwise, keep the PDF.

Show it to staff for verification. Each booking has its own code. After its first recorded use, subsequent scans show it as already used. It is not a contract signature and does not replace identity checks.

The exact pickup or boarding point is in your voucher and the instructions available after check-in. The company address may differ from the boarding point. Always use the instructions for your booking.

Follow the times and instructions on your voucher. Contact the team immediately if you expect to be late. A late arrival does not automatically extend your outing or entitle you to a refund.

Bring your voucher or QR card, the driver’s original identity document and boating licence where required. Consider swimwear, a towel and sun protection, and follow any specific luggage and equipment instructions.

The available contract is filled using booking and check-in details. Signatures are collected in person at pickup after staff checks. Downloading the PDF does not sign it.

Includes them in the total group size and indicate during booking how many children are under 1 metre tall. Check with the team that the experience and equipment are suitable for your group.

Ask the team to confirm the rules for your chosen product before booking. Check what is already included, as some tours provide onboard services and rules differ between boats.

It depends on the boat. Facilities are described on each product page. Equipment listed for one boat is not necessarily included on another. Confirm any essential requirement before booking.

Refer to the selected experience. Routes and stops may depend on sea conditions, safety and the person responsible aboard. Ask the team if a particular destination is essential to your outing.

Contact the team with your booking code. Changes depend on availability and product conditions and may affect the price. Wait for confirmation before treating a change as accepted.

Read your product’s conditions and submit a cancellation request from your booking where available, or contact the team. A request is not a confirmed cancellation. Refunds follow the applicable terms.

Contact the team for an assessment and the options provided under the service conditions. Rescheduling, alternatives and possible refunds are not automatic and must be confirmed for your booking.

Check your email address and spam folder. Find the booking in your account or access check-in using your code and email. Documents unlock after check-in. Contact the team if the problem continues, and do not share identity documents publicly.

Registration uses an email confirmation code. Your account contains personal sections and favourites saved while signed in. Reviews can be submitted by customers with an eligible booking.

Contact the team before booking for groups, celebrations or specific access needs. Space, boarding access and services vary by boat. Ask which option suits your requirements before confirming.